Volume I: Eco-Theology, Spirituality, and Environmental Ethics

A Conceptual Model of a Digital-Based Santri Service Management Information System for Improving Service Quality in Islamic Boarding Schools

  • Cepi Budiyanto STIT Al-Ihsan Baleendah Bandung, Jawa Barat, Indonesia
  • Ara Hidayat UIN Sunan Gunung Djati Bandung, Indonesia
  • Hariman Surya Siregar UIN Sunan Gunung Djati Bandung, Indonesia
  • Irawan UIN Sunan Gunung Djati Bandung, Indonesia

Keywords

santri service; management information system; digital pesantren; service quality; Islamic boarding school; data governance.

Abstract

This article formulates a conceptual model of a digital-based Santri Service Management Information System for improving service quality in Islamic boarding schools (pesantren). The study is motivated by the growing complexity of santri services, including administration, finance, dormitory affairs, discipline, health, permits, academic information, and communication with parents. Unlike prior studies that mainly discuss digital applications or administrative efficiency, this article positions digitalization as a managerial transformation involving data integration, human resources, procedures, technology, leadership, organizational culture, and Islamic values. The study uses an integrative library research approach by synthesizing literature on management information systems, information system success, service quality, digital transformation in education, education management information systems, data governance, and pesantren management. The proposed model consists of five interrelated components: input, process, output, outcome, and feedback. The model emphasizes verified data, role-based access, data security, user training, leadership support, staged implementation, and continuous quality improvement. This article contributes to Islamic educational management by offering a theoretically grounded conceptual framework that can guide empirical research, policy formulation, and the development of digital santri service systems. Because the model is conceptual, its practical effectiveness must be examined through field studies, design-based research, or implementation evaluation in pesantren contexts.

References

  1. Badriyah, L., & Khafidhoh, N. (2023). Sistem informasi administrasi pembayaran pada Pondok Pesantren As-
  2. Sa’idiyyah 1 Bahrul Ulum berbasis website. Nusantara of Engineering, 6 (2), 118-123.
  3. https://doi.org/10.29407/noe.v6i2.21094
  4. Benavides, L. M. C., Arias, J. A. T., Serna, M. D. A., Bedoya, J. W. B., & Burgos, D. (2020). Digital
  5. transformation in higher education institutions: A systematic literature review. Sensors, 20 (11), 3291.
  6. https://doi.org/10.3390/s20113291
  7. Bui, T. T., & Nguyen, T. S. (2023). The survey of digital transformation in education: A systematic review.
  8. International Journal of TESOL & Education, 3 (4), 32-51. https://doi.org/10.54855/ijte.23343
  9. Creswell, J. W. (2009). Research design: Qualitative, quantitative, and mixed methods approaches (3rd ed.).
  10. SAGE Publications.
  11. DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A
  12. ten-year update. Journal of Management Information Systems , 19(4), 9-30.
  13. https://doi.org/10.1080/07421222.2003.11045748
  14. Dhofier, Z. (2011). Tradisi pesantren: Studi pandangan hidup kyai dan visinya mengenai masa depan Indonesia.
  15. LP3ES.
  16. Farida, A., Wahyono, R., & Supanto, F. (2021). Model sistem informasi manajemen terpadu untuk meningkatkan
  17. mutu layanan pendidikan. Jurnal Administrasi dan Manajemen Pendidikan, 4 (1), 24-35.
  18. https://doi.org/10.17977/um027v4i12021p24
  19. Fitzsimmons, J. A., & Fitzsimmons, M. J. (2011). Service management: Operations, strategy, information
  20. technology (7th ed.). McGraw-Hill.
  21. Kamal, S. A. R., Rahmawati, D., Zulaikha, S., & Huda, S. A. (2026). Transforming student data governance
  22. through a web-based management information system (MIS): A systematic literature review. Journal of
  23. Educational Sciences, 10 (3), 416-426. https://doi.org/10.31258/jes.10.3.p.416-426
  24. Laudon, K. C., & Laudon, J. P. (2018). Management information systems: Managing the digital firm. Pearson.
  25. Mabotha, P. A. P., & Ngcamu, B. S. (2026). Digital transformation in the higher education sector: A systematic
  26. literature review. Administrative Sciences, 16 (1), 1. https://doi.org/10.3390/admsci16010001
  27. Miles, M. B., Huberman, A. M., & Saldana, J. (2014). Qualitative data analysis: A methods sourcebook (3rd ed.).
  28. SAGE Publications.
  29. Mukul, E., & Büyüközkan, G. (2023). Digital transformation in education: A systematic review of Education 4.0.
  30. Technological Forecasting and Social Change , 194, 122664.
  31. https://doi.org/10.1016/j.techfore.2023.122664
  32. Nkata, A. S., & Dida, M. A. (2020). A framework for implementing an education management information system
  33. in Tanzanian secondary schools to improve delivery of quality education and students’ academic
  34. achievement. Journal of Information Systems Engineering and Management, 5 (2), em0113.
  35. https://doi.org/10.29333/jisem/7858
  36. Oktavia, Y., Afifi, E., Eliza, E., & Abbas, A. (2023). Pengembangan TDR-IM sistem informasi manajemen
  37. keuangan siswa di pondok pesantren: Integrasi, simplifikasi dan digitalisasi. Journal of Regional
  38. Development and Technology Initiatives, 1, 1-15. https://doi.org/10.58764/j.jrdti.2023.2.28
  39. Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring
  40. 240 | ICON-IMAD XV Proceedings · Volume I · 2026
  41. International Conference on Islam in the Malay World (ICON-IMAD XV), 2026
  42. consumer perceptions of service quality. Journal of Retailing, 64 (1), 12-40.
  43. Patton, M. Q. (2002). Qualitative research and evaluation methods. SAGE Publications.
  44. Prayitno, H., Supardam, D., Syahri, Mustangin, Julina, S., & Riyanti, A. (2026). The effect of digital
  45. transformation readiness, data governance maturity and responsiveness of IT support on digital trust in
  46. educational institutions. Jurnal Pengabdian Masyarakat dan Riset Pendidikan, 4 (3).
  47. https://doi.org/10.31004/jerkin.v4i3.4848
  48. Republik Indonesia. (2019). Undang-Undang Nomor 18 Tahun 2019 tentang Pesantren.
  49. Rochaety, E. (2017). Sistem informasi manajemen. Mitra Wacana Media.
  50. Rogers, E. M. (1983). Diffusion of innovations. Free Press.
  51. Sallis, E. (2002). Total quality management in education (3rd ed.). Kogan Page.
  52. Santoso, N. A., & Rochim, A. (2022). Management information system Pondok Ma’hadut Tholabah Babakan
  53. Lebaksiu Tegal Regency. Journal of World Science, 1(4), 180-188.
  54. Torraco, R. J. (2016). Writing integrative literature reviews: Using the past and present to explore the future.
  55. Human Resource Development Review, 15(4), 404-428. https://doi.org/10.1177/1534484316671606
  56. UNESCO. (2022). Modernizing education management with EMIS. UNESCO.
  57. Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic
  58. Information Systems, 28 (2), 118-144. https://doi.org/10.1016/j.jsis.2019.01.003
  59. Yahya, M. (2023). Inovasi sistem informasi manajemen dalam mengembangkan mutu layanan pendidikan di
  60. pondok pesantren [Disertasi, Universitas Islam Negeri Kiai Haji Achmad Siddiq Jember].
Scroll to Top